Your Data, Our Commitment to Protection
Privacy Policy
Read our Privacy Policy to understand how we protect your data while helping you build a beautiful, secure online presence for your business.
Effective Date: 1st January 2023
Last Updated: 8th February 2026
1. Introduction
Welcome to Fraaro.com, an initiative of Fraaro Innovation TechLabs, headquartered in Mumbai, India. We respect your privacy and are committed to protecting your personal data when you interact with our website, platforms, tools, and digital services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data, and outlines your rights under applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA – India), the General Data Protection Regulation (GDPR – EU), and other globally recognised data protection frameworks.
By accessing or using Fraaro.com or our Services, you agree to the practices described in this Privacy Policy.
2. Scope & Applicability
This Privacy Policy applies to:
Visitors to Fraaro.com
Clients, prospects, and business partners
Users of our digital services, platforms, CRM solutions, hosting, marketing, AI, and consulting services
It should be read together with our Terms of Use and Cookie Policy.
3. Categories of Information We Collect
3.1 Personal Data You Provide Voluntarily
We may collect personal data when you contact us, engage our services, submit forms, or communicate with us, including:
Full name
Email address
Phone number
Company name
Job title or role
Billing and invoicing details
Business communication records
Any information you voluntarily share with us
3.2 Automatically Collected Technical Data
When you access Fraaro.com, we may automatically collect:
IP address
Browser type and version
Operating system and device type
Pages visited, session duration, and navigation paths
Referring URLs and search terms
Cookie identifiers and similar technologies
This data helps us ensure security, performance, and usability.
3.3 Usage & Service Data
We may collect information related to how you interact with our Services, such as:
Service preferences and configurations
CRM or platform usage data (where applicable)
Support interactions and feedback
Campaign performance data (for marketing services)
4. Lawful Basis for Processing Personal Data
We process personal data only where permitted by law, including:
Consent – where you have explicitly agreed
Contractual necessity – to deliver requested services
Legal obligation – to comply with applicable laws
Legitimate interest – for business operations, security, and service improvement
You may withdraw consent at any time, subject to legal and contractual limitations.
5. How We Use Your Information
5.1 Service Delivery
To:
Provide, manage, and support our digital services
Set up accounts and fulfil contractual obligations
Respond to inquiries and provide customer support
5.2 Service Improvement & Analytics
To:
Monitor website performance and usage trends
Improve user experience and service effectiveness
Enhance security, reliability, and scalability
5.3 Marketing & Communications
With your consent, we may send:
Service updates
Insights, newsletters, or business communications
Promotional or informational content
You can opt out at any time.
5.4 Legal, Security & Compliance
To:
Comply with legal obligations
Enforce our Terms of Use
Prevent fraud, misuse, or security incidents
Protect rights, property, and safety
6. Sharing & Disclosure of Personal Data
We do not sell personal data.
We may share data only in the following circumstances:
6.1 Trusted Service Providers
With vendors who assist us in:
Hosting and infrastructure
Payment processing
Analytics and performance monitoring
Marketing tools and communication platforms
All such providers are bound by confidentiality and data protection obligations.
6.2 Business Transfers
In the event of a merger, acquisition, or restructuring, personal data may be transferred, subject to continued protection and user notification where required.
6.3 Legal & Regulatory Disclosure
Where required to:
Comply with law or regulatory requests
Respond to lawful authorities
Protect against legal claims or violations
7. International Data Transfers
As a company based in India serving global clients, your personal data may be processed or stored outside your country of residence.
We ensure that all cross-border transfers:
Comply with applicable data protection laws
Use appropriate safeguards and contractual protections
Maintain equivalent levels of data security
8. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Meet legal, contractual, or regulatory requirements
Resolve disputes and enforce agreements
Data is securely deleted or anonymised when no longer required.
9. Your Rights
Subject to applicable law, you have the right to:
Access your personal data
Correct or update inaccurate data
Withdraw consent
Request erasure of personal data
Request data portability
Restrict or object to certain processing
Lodge a grievance or complaint
Requests can be submitted using the contact details below.
10. Cookies & Tracking Technologies
We use cookies and similar technologies for functionality, analytics, and performance optimisation. You can manage cookie preferences through your browser or our Cookie Policy.
11. Data Security
We implement appropriate technical, administrative, and organisational safeguards to protect personal data against unauthorised access, misuse, loss, or disclosure.
While we follow industry best practices, no system can be guaranteed 100% secure.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Legal or regulatory changes
Service enhancements
Business or operational updates
Material changes will be communicated via the website or direct notice where required.
13. Contact & Grievance Redressal
For privacy-related questions, data requests, or grievances, contact:
Fraaro.com
An initiative of Fraaro Innovation TechLabs
Mumbai, India
📧 hello@fraaro.com
Your trust matters to us.
We are committed to handling your data responsibly, transparently, and in full compliance with global privacy standards.
Frequently Asked Questions
Got Questions? We’ve Got Answers
We collect only data that is necessary to deliver our services, such as business contact details, service-related information, and limited technical data for security and performance. We do not collect excessive or irrelevant personal data.
We process personal data based on lawful grounds such as consent, contractual necessity, legal obligation, or legitimate interest. We follow principles of data minimisation, purpose limitation, security safeguards, and transparency, in line with DPDPA (India) and GDPR (EU) where applicable.
No. Fraaro Innovation TechLabs does not sell personal or business data. Data is shared only with trusted service providers strictly for service delivery, operational, or legal purposes, under confidentiality and data protection obligations.
You have the right to access, correct, update, withdraw consent, request deletion, or request portability of your personal data, subject to applicable legal and contractual limitations.
You can contact us at hello@fraaro.com for any privacy-related questions, data requests, or grievances. We aim to respond promptly and in accordance with applicable data protection laws.
Our Policies at a Glance
We care about your privacy and how you interact with our website. Check out our policies below to see how we protect your data and make sure you have a great experience with us.